Je zou het kunnen hebben over de mangagement functie: leading.
Dit aspect van management heeft het meeste betrekking op de directe communicatie tussen managers/leidinggevenden en werknemers.
Ik heb nog stukje in het engels erover:
Citaat:
Leading in influencing people's behavior through motivation, communication, group dynamics, leadership and discipline. The purpose of leading is to analyze the personnel behavior in order to succeed in the organization's mission and objectives.
The leading function gives the manager an active role in employee performance, behavior and succeeding. Managers accomplish their objectives through people.
The leading function gives managers a second responsibility: helping people in the organization accomplish their individual career goals. Organizations do not succeed while their people are failing. Helping people in the organization with career planning and professional development is an integral part of the leading function.
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Je moet het ook goed over motiveren hebben..